Privacy & Cookies Policy

Privacy Policy

Destination Harrogate is owned and operated by Harrogate Borough Council.

Harrogate Borough Council complies with Data Protection Legislation and is a registered ‘Data Controller’ with the Information Commissioner’s Office (ICO) – reference Z6341522.

Our privacy promise

We promise:

  • to keep your personal information safe and private
  • not to sell your personal information
  • to give you ways to manage and review your marketing choices, if applicable at any time

How we collect your personal data

We collect information about you in order to provide destination marketing and business advertising on your behalf, to understand the make-up of the visitor economy across the district and inform you of news and opportunities related to marketing the Harrogate District. We may collect information on paper or online forms, by telephone, email or a member of our staff may collect information from you in person.

When collecting data about you and your business we will be clear what data will be used in your web listing or advert, and what data is for our use in communicating with you or recording your activity with us.

Information about you may be collected on our behalf by one of our partners.

We may need to pass your information to other people and organisations that provide a service on our behalf such as bookings or campaign activities. These providers are obliged to keep your details securely, and use them only to provide the service to you in accordance with our instructions.

Your information will be used to

  • Fulfil requests for marketing and advertising made by you
  • Complete market research and analysis

Personal Information you give to us:

You give us your personal information

  • when you take any of the web listing advertising options on one of our websites
  • when you contact us with a query about the visitor economy or our services
  • when you participate in our print advertising or campaign activities
  • when you book a place at an event run by us

How we share your information

We may be required or permitted, under Data Protection Legislation, to disclose your personal information without your explicit consent, for example, if we have a legal obligation and/or basis to do so, namely:

  • law enforcement
  • regulation
  • licensing
  • criminal prosecutions
  • court proceedings
  • legitimate interest
  • public task


We may monitor and record your phone conversations with us for a number of reasons, for example, for staff training, we will inform you if your call is being recorded or monitored.


Emails that we send to you or you send to us may be retained as a record of contact and your email address stored for future use in accordance with our record retention schedules.

Using our website

The website is solely owned by us. We do not store or capture personal information about you when you use our website unless you decide to provide it to:

  • subscribe to or buy services that require personal information
  • submit an event to be listed on the Visit Harrogate website
  • contact us for whatever reason and provide us with your contact details so that we can respond to you

You can read more on how uses cookies.

Online payments

Destination Harrogate will not take or request online payments from advertisers, partners or stakeholders .

Visitor Profiling & Statistics

When you buy from us online, our system automatically gathers purchase data, and we also record information about purchases made through our other marketing operations.

We use this information in two ways:

We review the type of products and services that appeal to our stakeholders and partners. This statistical information helps us improve what we offer in the same way that other companies change their catalogue based on what sells best.

We use information such as the number of purchases visitors make and the categories of goods and services they buy to make offers to them we believe will be of interest. We do not give out any information about you, as an individual, to anyone except to complete your transactions, or to comply with valid legal process such as a search warrant, subpoena or court order.

We may use data about your purchase for statistical purposes that are then part of our marketing and promotional activities.  When we do this your data will be anonymised.

The legal basis for this processing is legitimate interest.

How we use your information to make automated decisions

Destination Harrogate will not use your information to make automated decisions about you based on personal information we hold about you.


The personal information we hold in relation to you consists of what you tell us, and data we collect when you use our services, or from third parties we work with.

We will only use your personal information to send you marketing messages if we have either your consent or there is a ‘legitimate interest’ to do so. We may have a business or commercial reason to use your personal information. If we process your personal information for these such reasons we will ensure that it does not affect your rights and freedoms.

You can ask us to stop sending you marketing messages at any time by contacting us at da**************@de******************.uk

If you give your consent, we may process information that you provide to us for the purposes of providing you with news and updates of Destination Harrogate activity, marketing and campaign opportunities and news relating to the visitor economy of the Harrogate district.

  • E-newsletters – by completing our e-newsletter signup page you are agreeing to receive email marketing communications. These can be unsubscribed from at any time, simply by clicking the unsubscribe link at the bottom of the email.

The legal basis for this processing is consent.

Advertising Services

If you have bought advertising services from Destination Harrogate such as print advertising, campaign activities or website advertising, we will use your personal data to contact you, manage any financial transaction related to this service and communicate updates and information with you related to this service.

The legal basis for this is performance of a contract and legitimate interest

User Generated Content

Social Media

If you use any of our social network pages or applications or you use one of our products or services that allow interaction with social networks, we may receive information relating to your social network accounts. For instance:

  • If you click on a ‘like’, ‘+1’ or ‘tweet’ or similar button in one of our websites or services, we may record the fact that you have done so. In addition, the content that you are viewing may be posted to your social network profile or feed. We may receive information about further interactions with this posted content (for example, if your contacts click on a link in the posted content), which we may associate with the details that we store about you
  • If you ‘like’, ‘+1’ or similar one of our pages on a social network site, we may receive information about your social network profile, depending on your social network account privacy settings.

For more information and for details about how you can control access to your social network profile, you should view the privacy policy and other guidance available on your social network’s website.

Reviews, comments and content

Where you have uploaded product reviews, comments or content to our websites or services and made them publicly visible, we may link to, publish or publicise these materials elsewhere including in our own advertisements.

The legal basis for processing user generated content is legitimate interest.

Sending data outside of the EEA

We will only send your data outside of the European Economic Area (‘EEA’):

  • if you instruct us to do so
  • to comply with a legal obligation
  • if we work with our suppliers, agents , partners and advisers who we use to help run your accounts and our services

If we do transfer information to our suppliers, agents, partners or advisers outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. We’ll use one of these safeguards:

  • transfer it to a non-EEA country with privacy laws that give the same protection as the EEA
  • put in place a contract with the recipient that means they must protect it to the same standards as the EEA
  • transfer it to organisations that are part of the Privacy Shield. This is a framework that sets privacy standards for data sent between countries that are not part of the EU and EU countries. It makes sure those standards are similar to what is used within the EEA

If you choose not to give personal information

If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations to you. It may also mean that we cannot perform services needed to run your accounts or the services provided to you.

We may need to collect personal information by law, or under the terms of a contract we have with you. Any information collected by us from you which is optional will be made clear at the point of collection.

Consent and how we record consent

Why is consent important?

Consent is one lawful basis for processing, and explicit consent can legitimise use of special category data lawful. Consent may also be relevant were you have exercised your right to restriction, and explicit consent can legitimise automated decision-making and overseas transfers of data.

Recording consent

  • we keep a record of when and how we obtained your consent
  • we keep a record of exactly what you were told at the time

Managing the consent you give to us

  • we regularly review the consent you have provided to check that our relationship with you, the reasons for processing your personal information and the purposes have not changed
  • we have implemented processes to refresh consent at appropriate intervals.
  • we make it easy for you to withdraw your consent at any time, and publicise on our website how to do so
  • we act on withdrawals of consent as soon as we can
  • we will not penalise you if you withdraw your consent

How long we keep your personal information

Personal information will not be kept longer than is necessary for its purpose. This means that data will be destroyed or erased from our systems when it is no longer required. Please contact the data protection officer at the address below for further information on data retention periods. You also have the right to request that your personal information is erased in certain circumstances.

How to get a copy of your personal information

A request for information that we hold about you can be made verbally or in writing.

Under the Rights of the Data Subject we will provide a copy of your information free of charge. Where requests are manifestly unfounded or excessive, because of their repetitive character we may charge a reasonable fee taking into account the administrative cost of providing the information or communication or taking the action requested or can refuse to act on the request.

Once you have requested your information, we will provide you with your personal information within one month. That period may be extended by two further months taking in to account the complexity and number of requests. If we have to extend the period, we will notify you within 30 days of receipt of the request.

You can use the subject access request form or use the contact details below:

Subject access request form

Subject access request
Data Protection Officer
Harrogate Borough Council
PO BOX 787

Letting us know if your personal information is incorrect

You have the right to question any personal information we have about you that you think is wrong or incomplete (Right to Rectification).

Please contact our Data Protection Officer whose details are set out below if you want to do this.

If you do, we will take steps to check its accuracy and correct it.

What if you want us to stop using your personal information?

You have the right to ask us to stop processing your personal information if it is likely to cause unwarranted substantial damage or distress to you or anyone else (Right to restriction of processing).

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. (Right to Object and Right to Erasure) There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should stop using it.

We may sometimes be able to restrict the use of your information. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.

You can ask us to restrict the use of your personal information if:

  • it is not accurate
  • it has been used unlawfully but you don’t want us to delete it
  • it not relevant any more, but you want us to keep it for use in legal claims
  • you have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it

If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact our Data Protection Officer.

How to request your personal information for your own purposes

You have the right to obtain and reuse your personal information for your own purposes from us (Right to Data Portability).

How to withdraw your consent

You have the right to withdraw your consent at any time. Please contact us at if you want to do so.

If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.

How to complain

Please let us know if you are unhappy with how we have used your personal information. You can contact us using our secure online contact form.

Contact us form

You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern

If you have any queries regarding your personal information, your rights and this privacy notice you can contact our Data Protection Officer by email at da************@ha*******.uk, on 01423 558606 or by writing to Data Protection Officer, Harrogate Borough Council, PO BOX 787, Harrogate, HG1 9RW.


Cookies Policy

Last updated: 23/03/20 

Destination Harrogate (“us”, “we”, or “our”) uses cookies on (the “Service”). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies.

When you use this website we will collect basic information about the way you use the site during your visit. This information is used only for site navigation, systems administration and analytical purposes.

In certain situations we may use cookies in order to recognise you as a site user and to personalise your visit. A cookie is a small file sent to a web browser by a web server. We only use cookies for the purposes stated above and where necessary for the full operation of the website.

You can set your browser to reject cookies but if you do so you will be unable to enjoy full site functionality.

The table below explains what cookies we use and why. Table last updated May 2018.




More Information




This is used to collect information about how visitors use the Sites. The cookies collect information anonymously, including the number of visitors to the Sites, where visitors have come to the Sites from and the pages they have visited. We use this information to compile reports and to help us improve the Sites. Click here for Google Privacy



The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on.



Security cookie to protect users data from unauthorised access



Used by Google to store user preferences and information of Google maps



For your convenience we have included links on this website to other sites that we believe you may find useful. These websites will each have their own privacy statement, which may differ from ours.

Therefore please ensure, when you click on any of our links, that you read the privacy statement located on the website you have selected.

Any websites connected with this site are not within our control.

Your consent / information

By using this website, you are saying that you agree to the collection and use of any personal information sent to us, provided it is used as set out in this Policy.

If we decide to change the Privacy Policy, we will post those changes on this page so that you are always aware of the information we collect, how we use it and under what circumstances it is disclosed.

You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to correct any inaccuracies in your information.

The Internet is not a 100% secure medium of communication and, accordingly, we cannot guarantee the security of any information transmitted via the Internet. We are not responsible for any damages you, or others, may suffer as a result of the loss of confidentiality of such information.

Communications will be monitored regularly to improve our service and for security and regulatory purposes.

Before you provide us with any personal data about a third party you must obtain the correct authority from the individual(s) concerned and undertake to keep them advised about how their information will be used.

Data captured is solely for the fulfilment of orders placed by the user.